Person-centred care at its best
We see ourselves as a ‘people’ business as much as a ‘care’ business. This is why our care packages are completely flexible and built around the precise and individual needs of every single client.
Care designed exclusively around you
The things that are important to you, matter to us. We work closely with you and your family, taking time to understand your needs, wishes and personal preferences, so that your care reflects your choices. We get to know exactly how and when you like things to be done, before we begin our visits. We value your independence as much as you do and will actively promote and encourage this as much as possible.
Timed visits to fit in with your way of life
We find most people have a daily routine and weekly plans, so we make sure each care visit takes place at the pre-arranged time we agree with you, and not within a 'time slot' spanning a few hours. This way, our visits simply become part of your routine.
Continuity of care staff, to make you feel at ease
We understand the personal nature of having someone to help with your care - and why it's nicer to have the same person for each care visit. We do everything possible to ensure that you see the same care staff, so that you can feel completely relaxed in their company - because, that's really important. We also take great care to match care staff with clients based on their personalities, so that you spend time with someone you like and get on well with.
Reliability - we won't let you down
We know our clients depend on us to assist with their daily living and often with essential medication. We have the resources, systems and sufficient care staff in place to reliably manage all care visits and respond quickly to any unforeseen events. We allow plenty of time between care visits and will always contact you if we are at risk of being late due to circumstances beyond our control.
Responsive to change - your care will always meet your needs
We understand that your circumstances may change, and that's fine. We simply adapt your care plan to suit your changing needs as and when required.
Regular care visits can take place daily - several times a day, weekly, or any combination that suits your needs. Short-term care can be provided or regular care can be 'stepped-up' for a temporary period, in the event of recovery and recuperation after surgery or illness, for example
Vetted, experienced and highly trained staff
At home is where we feel most safe. For your reassurance, our friendly staff are all hand-picked by us, fully vetted and DBS checked. They wear identifiable uniforms and ID badges and are qualified and competent in the use of equipment and with medication. We never forget that during a care visit, we are a 'guest' in your home. We will always seek your approval and consent before assisting with any task.
We believe high quality staff training is essential. We provide comprehensive training for our own staff from the outset and ongoing refresher training at regular intervals throughout their career with us.
We are regulated by the Care Quality Commission (CQC).